At TerraSoul Crystals, we want you to be happy with your purchase. Because many of our crystals, minerals, carvings, and other items are unique natural products, please review the following policy before requesting a return.
Returns
Eligible items may be returned within 14 days of delivery or purchase.
To be eligible for a return, the item must be unused, undamaged, and in the same condition in which it was received. Any original packaging, tags, or accessories included with the item should also be returned.
A receipt, order number, or other proof of purchase is required.
Before returning an item purchased online, please contact us at support@terrasoulcrystals.com for return instructions. Please do not send merchandise back without contacting us first.
Natural Crystals and Minerals
Crystals, minerals, gemstones, and other natural materials are inherently unique. Variations in color, pattern, transparency, inclusions, fissures, pits, texture, shape, and other natural characteristics may occur.
These natural characteristics are part of what makes each piece unique and are not considered defects.
We make every reasonable effort to accurately photograph and describe our products. However, colors may appear somewhat different depending on lighting, photography, and the settings of your screen or device.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Items specifically identified as Final Sale
- Customized, personalized, or specially ordered items
- Items that have been used, altered, damaged, or are otherwise no longer in their original condition
Items purchased during a promotion or at a discounted price are not automatically final sale unless they are specifically identified as Final Sale at the time of purchase.
Jewelry and Bracelets
Jewelry and bracelets may be returned within the standard 14-day return period provided they are unworn, unused, undamaged, and in their original condition.
For hygiene reasons, items showing signs of wear may not be returned.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If an item arrives damaged, or if you receive an incorrect item, contact support@terrasoulcrystals.com as soon as possible. Please include your order number and photographs of the item, packaging, and shipping materials when applicable.
If the item was damaged during shipping or we sent you an incorrect item, TerraSoul Crystals will work with you to provide an appropriate replacement, exchange, or refund.
Because many of our items are one of a kind, an identical replacement may not always be available. In those situations, we may offer another item or a refund, as appropriate.
Refunds
Once an eligible return is received, we will inspect the item and notify you regarding the status of your refund.
Approved refunds will be issued to the original method of payment. The amount of time required for the credit to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
Original shipping charges are generally non-refundable unless the return resulted from an incorrect item, shipping damage, or an error by TerraSoul Crystals.
Exchanges
If you would like to exchange an eligible item, please contact support@terrasoulcrystals.com.
Because many crystals, carvings, specimens, and other products are unique or one of a kind, we cannot guarantee that the same item will be available for an exchange.
Return Shipping
Unless an item arrived damaged, was incorrect, or the return resulted from an error by TerraSoul Crystals, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method and appropriate packaging when returning merchandise. TerraSoul Crystals is not responsible for returned merchandise that is lost or damaged while being shipped back to us.
Approved returns should be sent to:
TerraSoul Crystals
2710 Alt 19, Ste 203
Palm Harbor, FL 34683
Please contact us before mailing a return so that we can provide the appropriate return instructions.
In-Store and Event Purchases
Purchases made at our Palm Harbor retail location or at an off-site event, market, or crystal show are subject to the same 14-day return period unless the item was identified as Final Sale at the time of purchase.
Proof of purchase is required.
Items must be returned in their original condition. Shipping costs incurred by a customer who chooses to mail an in-store or event purchase back to us are the customer’s responsibility unless the item was defective or the return resulted from an error by TerraSoul Crystals.
Need Help?
For questions regarding a return, exchange, damaged item, or refund, contact us at: