Who We Are
TerraSoul Crystals (“TerraSoul Crystals,” “we,” “us,” or “our”) operates terrasoulcrystals.com and our retail store located at:
TerraSoul Crystals
2710 Alt 19, Ste 203
Palm Harbor, FL 34683
For privacy-related questions, you may contact us at support@terrasoulcrystals.com.
Information We Collect
When you visit our website, create an account, place an order, contact us, or otherwise interact with TerraSoul Crystals, we may collect information you provide to us, including:
- Name
- Billing and shipping addresses
- Email address
- Telephone number
- Account information
- Order and purchase history
- Products viewed or added to your cart
- Information you provide when contacting customer support
- Other information you voluntarily provide to us
Our website and service providers may also automatically collect certain technical information, such as your IP address, browser type, device information, referring pages, and information about how you interact with our website.
Orders and Payments
When you place an order, we collect information necessary to process and fulfill your purchase, communicate with you about your order, process returns or refunds, maintain transaction records, and help prevent fraud.
Payment transactions may be processed by third-party payment providers. TerraSoul Crystals does not necessarily receive or store your complete payment-card information. Payment providers process payment information according to their own privacy and security practices.
How We Use Your Information
We may use your information to:
- Process, fulfill, and manage orders
- Process payments, returns, exchanges, and refunds
- Provide customer service
- Create and manage customer accounts
- Communicate with you regarding purchases or inquiries
- Maintain and synchronize inventory and order information across our retail and e-commerce systems
- Improve our website, products, and services
- Detect or prevent fraud, abuse, or security incidents
- Maintain business, tax, accounting, and transaction records
- Comply with applicable legal obligations
If we use your information for marketing communications, you may unsubscribe from those communications using the unsubscribe method provided in the message.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the online store, remember customer preferences and shopping-cart contents, maintain account sessions, provide website functionality, understand site usage, and support security.
Some cookies are necessary for the website and online store to function properly. Other cookies or similar technologies may be used for analytics, advertising, social-media integrations, or other optional features when those services are enabled.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of the website, including shopping-cart, checkout, or account features.
E-Commerce and Service Providers
We use third-party companies and services to help operate TerraSoul Crystals. Depending on how you interact with us, information may be processed by providers that assist us with services such as:
- Website hosting
- E-commerce and online ordering
- Point-of-sale and inventory management
- Payment processing
- Shipping and order fulfillment
- Email communications
- Fraud prevention and security
- Analytics and website functionality
- Social-media and sales-channel integrations
We provide these service providers with information as reasonably necessary for them to perform services on our behalf or facilitate services you request.
Our online store uses WooCommerce, and our retail and inventory systems may exchange product, inventory, and order information with our e-commerce systems.
Social Media and Third-Party Sales Channels
TerraSoul Crystals may offer products or interact with customers through third-party platforms and social-media services.
When you interact with us through a third-party platform, that platform may collect and process information according to its own privacy policy. Information necessary to process orders, synchronize inventory, or provide customer service may also be exchanged between TerraSoul Crystals and applicable sales platforms or service providers.
Shipping
When an order requires shipping, we may provide information such as your name, shipping address, telephone number, email address, and shipment information to shipping carriers or fulfillment providers as necessary to deliver your order.
Embedded Content and Third-Party Links
Our website may contain links to or embedded content from third-party websites or services, including social-media platforms.
Third-party websites and services may collect information about your interaction with their content according to their own privacy policies. TerraSoul Crystals does not control the privacy practices of third-party websites.
How We Share Information
We do not sell your personal information for money.
We may share personal information with service providers and other parties when reasonably necessary to operate our business, process transactions, fulfill orders, provide requested services, protect our business or customers, or comply with applicable laws.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, property, or safety of TerraSoul Crystals, our customers, or others.
How Long We Retain Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction and business records, resolving disputes, preventing fraud, and satisfying legal, tax, accounting, and regulatory requirements.
Different types of information may be retained for different periods depending on their purpose and applicable requirements.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically.
Your Choices and Privacy Requests
Depending on applicable law and the nature of your relationship with us, you may be able to request access to, correction of, or deletion of certain personal information we maintain about you.
Some information may need to be retained for legitimate business purposes or to satisfy legal, tax, accounting, fraud-prevention, or other obligations.
To submit a privacy-related request, contact support@terrasoulcrystals.com.
If you have an account on our website, certain account information may also be accessible or editable through your account.
Children’s Privacy
Our website and products are intended for a general audience and are not directed toward children under 13. We do not knowingly collect personal information from children under 13 through our website.
If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, services, or legal requirements.
When we make changes, the revised policy will be posted on this page with an updated effective date.
Effective date: October 1, 2026
Contact Us
If you have questions about this Privacy Policy or how TerraSoul Crystals handles personal information, contact:
TerraSoul Crystals
2710 Alt 19, Ste 203
Palm Harbor, FL 34683
support@terrasoulcrystals.com